Nationwide Authorised Service & Support – In today’s world of computer technology, individuals and companies need to depend on a fast reliable service.
Over the last 10 years M-Netics has gained extensive experience in the repair of barcoding and data collection equipment. This experience has been complied by working closely and in conjunction with major manufacturers of barcoding and data collection systems as their service partner. M-Netic’s repair centre is an important component in enabling a single point of contact and delivering our customers exceptional service for the life of their solution.
M-Netic’s mission is to reduce total cost of ownership and deliver a maximum return on investment for our clients, the repair centre has facilitated and delivered on this goal. M-Netics offers a full range of repair services to meet all business needs. Our highly experienced staff are available when you need them and our rates are extremely competitive. We pride ourselves on delivering a quality, professional maintenance, support and repair service.
As an authorised and certified mobile computer repair organisation we offer:
- Various barcode scanner and mobile computer repair services [including adhoc barcode scanner repairs, LCD repair and replacement repair services, fixed price chargeable repair, contract and bespoke repair packages]
- Flexible service options such as 3 and 5 day turn around service plans
- On-site and return to base contracts
- Advance replacement
- Re-installation of customer’s software
Online service report on repaired products
- Software and firmware upgrades
- Industry leading turnaround times
- Real-time repair monitoring
M-Netic’s extensive capability in the field covers, but is not limited to, the following units:
- Barcode Scanners
- Data Collection Terminals
- Rugged Mobile Computers
- Pocket PC Based Devices
- Windows CE Based Devices
- DOS Based Devices
- Barcode Printers [including thermal, label, industrial, mid-range, desktop and mobile printers]
The repair centre specialises in repair, maintenance and support by qualified technicians for the following manufacturers:
- Honeywell Scanning and Mobility mobile computer, scanner and PDA repair (we are proud to announce that we have the status of being an authorised repair centre for Honeywell Scanning and Mobility the United Kingdom).
- Psion and Motorola mobile computer, scanner and PDA repair
- Zebra Technologies (ZASP) authorised service provider.
IDService is a M-Netics web based repair portal that enables you to log repair calls on any piece of equipment with a simple mouse click. It allows you to track your assets by providing detailed reports by location, equipment type and by serial number to ensure you always know where your equipment is. IDService can manage multiple service contracts with multiple equipment types. The portal provides you with ‘real-time’ reporting including SLA performance, equipment performance and reliability, problem users and problem locations.
Rapid response times can be achieved using the next day exchange service and/or return to base facilities provided by M-Netics and its logistical partners. Fully trained and qualified technicians will ensure that your products are repaired to the high standard you expect.