ServiceTrak from M-Netics is a simple but very effective web portal that makes the difficult, time-consuming task of managing your estate of HHTs, printers and wireless infrastructure easy.
ServiceTrak allows you to track your assets by providing detailed reports by location, equipment type and by serial number to ensure you always know where your equipment is.
ServiceTrak also automates the process of placing calls directly to the service provider with a few simple mouse clicks.
Every time an item is repaired ServiceTrak is automatically updated with the replacement serial number ensuring the asset database remains 100% accurate. The system can manage multiple service contracts with multiple equipment types delivered by different service providers.
Standard reports are available for real time reporting of SLA performance, best and worst performing users / depots / stores / regions, rogue devices and a complete history of every transaction.
This increases user efficiency and accuracy, automatically placing service calls at the right service provider. Combining effortless SLA performance reporting with accurate asset tracking in a single solution, ServiceTrak can be located on your intranet or web site for maximum ease of use.