Knowing the exact location of your drivers and the cargo they are carrying is a key operational requirement. Recent research has shown that 16% of logistics decision makers think that better visibility of delivery processes would realise the greatest efficiencies.
M-Netics IM2 makes this simple by presenting real-time tracking via most apt option Google maps. This can be made available for both internal use and for customers to see where their delivery is.
Colour coding confirms the status of each driver, including current speed and direction making selection of the most appropriate resource fast and cost effective.
Customer service representatives can simply send a link to a customer’s mobile phone, showing the delivery en route to their location in real-time. Combined with smart text messages to inform the customer that the driver is just about to arrive, IM2 can eliminate wasted driver time on site and expensive re-visits, whilst significantly improving customer satisfaction.