Customer surveys and questionnaires can be a critical feedback tool for improved business operations and can even generate future business.
But despite this opportunity, nearly half (48%) of all UK logistics businesses admit their proof of delivery system is only partly integrated into associated technologies such as customer relationship management (CRM). A further 38% admit that PoD is not integrated at all.
M-Netics IM2 enables point of delivery market research to be mandated as part of a specific job type or randomly requested.
Alternatively the questionnaires can become a training tool, focussed on the driver to ensure that they have completed all the elements of their delivery or collection. This can help to reduce re-visits and improve customer service and or even for compliance requirements.