Customer surveys and questionnaires can be a critical feedback tool for improved business operation and can even help generate future business. This is especially true within field service industries, where immediate feedback on the job undertaken can either lead to future work or provide a rapid mechanism to improve service.
When designed to be customer facing, these research tools can be mandated as part of a specific job type or randomly requested as part of quality control.
Alternatively these surveys can be staff focussed to ensure that they have completed all the elements of their task to reduce re-visits or even for compliance requirements. In many industries such as gas fitting, or automotive repair, these support tools can become a vital part of ensuring best practice survives beyond the training room and out into the field.